Our goal is to supply you with the telecommunication services that satisfy your requirements. Our telecommunication services include;
- Business Connectivity, Mobility and Managed solutions
- M2M solutions and Cloud computing
- eBusiness Solutions
How to buy our products and services
For a full list of our Products and Services, please visit our website www.etisalat.ae or contact our Customer Care Centre on the free calling number 101.
Our telecommunication services are available to be purchased through different channels to ensure that we can offer quality service to you at your convenience. These channels include:
- Etisalat Business Centres
- Etisalat Retail Stores
- Selected Retail Partners
- Interactive Voice Response IVR (by dialling a short code number)
- Customer Care Centre Sales
- Etisalat Online Sales
- SMS to a predefined short code
- Through our account management sales for Business customers
For more information on how and where to buy our products or subscribe to our services, please visit our website www.etisalat.ae or contact our Customer Care Centre on free number 101 or our business accounts management sales force.
We always work to keep you informed about our applicable prices and fees. To obtain updated pricing information related to our products and services, please visit our website www.etisalat.ae or contact our Customer Care Centre on the free number 101 to get more details. Alternatively, for live online chat with one of our customer service representatives visit www.etisalat.ae.
For some services and products i.e. mobile data packages, Etisalat allows you to select certain caps to help you manage your monthly data spend. You will receive a notification each time you cross a certain % of your cap limit. These measures have been applied in order to avoid customer bill shocks and give you the flexibility to monitor and manage your monthly spend. This is also a default mechanism used by Etisalat for International mobile data roaming users.
Our customers will be notified about any increase in our charges prior to the implementation of the changes.
Terms and Conditions for our Services
All of our products and services are governed by Etisalat’s General Terms and Conditions, which are deemed to be an important part of any agreement that we conclude with you. To obtain a copy of the General Terms and Conditions, please visit our website www.etisalat.ae. Copies of our General Terms and Conditions are also available at our Business Centres (see Section 3 for location details).
In addition to our General Terms and Conditions, there may be other specific Terms and Conditions applicable to each product or service, which will be attached to the Application Form. For service provisioning, the Application Form must be completed and signed with all the necessary information and required supporting documents must also be submitted.
For customer convenience, subscription to Etisalat plans/services which do not require customers’ ID verification or supporting documents can be applied through Customer Care Centre, Online (Etisalat’s web site), and IVR system. In this case the subscription shall be legal and binding to the customer with immediate effect and your subscription implicitly means that Etisalat’s general and specific Terms and Conditions are acceptable to you.
For further information regarding our Terms and Conditions and required documents, please visit our website www.etisalat.ae or contact the Etisalat’s Customer Care Centre on the free number 101. Alternatively, for live online chat with one of our customer service representatives please visit www.etisalat.ae